Keeping Your System Secure
We put our name and reputation behind every access control solution that TEM installs or services. We have been choosing to do security the right way for over 60 years and we are striving to improve everyday. TEM Systems provides the highest level of support in the industry to get your equipment back in operation. Whether it is on-site or remote service, we are fully committed to ensure that your system is continually secure and you are satisfied with the service from our support team.
When you think of support, you think of...
When we think of support, we think of...
Our standard service is an hourly rate Monday - Friday during normal business hours (8:30am - 5:00pm). Standard Service calls are dispatched in the order they are received with exception to the customers with Preferred Client Agreements.
Our PMI agreement is a low cost proactive approach. This agreement includes two preventative maintenance checks. A technician check each piece of equipment listed on the agreement and provide you with a full status report of the equipment along with a list of necessary repairs. Our goal is to report to you any hidden issues before they bring down your system. Additionally, our technician will clean, lube, and tighten the parts of your alarm, surveillance, access control or integrated security system.
We have technicians scheduled to be on call 24/7 365 days per year, so we are available whenever you need us. Please note that there is a surge charge for this service.
We also understand that our customers have a budget, so we developed best value for our customers through a Preferred Client Agreement. Not only does this help save our customers money, it helps them manage their budget and it gives them the piece of mind that their access control equipment is our responsibility.
Key benefits include:
*Damages related to Electrical Surges, Lightening Strikes, Vandalism, Car Accidents, Etc. are not covered by this agreement.
Telephone Software Support provides the customer instructional conversation to solve a problem at the community site over the phone. The support service requires the use of community personnel.
Online Software Support provides an enhanced level of support. A GateHouse representative upon notification of a problem would have access to the GateHouse visitor management software system to resolve the problem without the involvement of community personal. The connection methods can be direct connect over a standard telephone line, or Internet connection (Dialup,ADSL,T1).
Interactive Online Software Support allows the user of the software to teleconference with a live technical support representative that will both communicate the problem and the solution in non technical terms, and remote control the computer to expedite the return to operation.
TEM Systems, with it's 50 year track record as the premier On Site Service company in the industry, can provide onsite software support throughout the state of Florida from one of its five(5) branch offices, and the rest of the United States by it's ever expanding dealer network.