Telephone Software Support
Telephone Software Support provides the customer instructional conversation to solve a problem at the community site over the phone. The support service requires the use of community personnel.

Online Software Support
Online Software Support provides an enhanced level of support. A GateHouse representative upon notification of a problem would have access to the GateHouse system to resolve the problem without the involvement of community personal. The connection methods can be direct connect over a standard telephone line, or Internet connection (Dialup,ADSL,T1).

Interactive Online Software Support
Interactive Online Software Support allows the user of the software to teleconference with a live technical support representative that will both communicate the problem and the solution in non technical terms, and remote control the computer to expedite the return to operation.

Onsite Software Support
TEM Systems, with it's 50 year track record as the premier On Site Service company in the industry, can provide onsite software support throughout the state of Florida from one of its five(5) branch offices, and the rest of the United States by it's ever expanding dealer network.